Frequently Asked Questions
About R.N.WOOD LAB
What is R.N.WOOD LAB?
R.N.WOOD LAB creates premium wellness and personal care products rooted in ancestral formulas, natural ingredients, and precision craftsmanship.
Our products are designed for practical everyday care — simple, intentional, and made with a strong commitment to quality.
What inspired R.N.WOOD LAB?
R.N.WOOD LAB was inspired by old family ways, especially the kind of practical care passed down through generations. In many Slavic families, a Baba was more than a grandmother — she was the keeper of simple routines, trusted ingredients, and hands-on care.
The goal of R.N.WOOD LAB is to preserve that ancestral spirit while refining it with modern standards, clean presentation, and precision craftsmanship.
Is Baba’s Balm the only product?
Baba’s Balm is our first release. R.N.WOOD LAB is developing a broader line of skin, body, grooming, and everyday care products with the same standard: ancestral inspiration, natural ingredients, and premium craftsmanship.
Are your products handmade?
Yes. Baba’s Balm is made in small batches with hands-on craftsmanship. As R.N.WOOD LAB grows, our focus will remain on quality, consistency, and careful production.
Baba’s Balm
What is Baba’s Balm?
Baba’s Balm is a rich, small-batch tea tree skin balm made for dry, rough, weather-worn skin on the face and body.
It is our first release and represents the foundation of R.N.WOOD LAB: ancestral formulas, natural ingredients, and precision craftsmanship.
Where can I use Baba’s Balm?
Use it on dry patches, rough skin, hands, feet, elbows, knuckles, cuticles, and other areas that need extra moisture and conditioning.
Avoid direct contact with the eyes.
Can I use it on my face?
Yes. Baba’s Balm is made for face and body care. Because it is rich and concentrated, start with a very small amount and avoid the eye area.
How much should I apply?
A little goes a long way. Start with a small amount, warm it between your fingers, and massage it into clean, dry skin.
What ingredients are used?
Baba’s Balm is made with tea tree oil, shea butter, jojoba oil, beeswax, vitamin E, and emulsifying wax.
Does it have a strong tea tree scent?
Yes. Baba’s Balm has a bold tea tree aroma from real tea tree oil.
Is Baba’s Balm a lotion or cream?
No. Baba’s Balm is not a lotion or thin cream. It is a rich, concentrated balm designed for targeted skin care.
Orders & Shipping
Is shipping free?
Yes. We currently offer free U.S. shipping.
How long does shipping take?
Orders are packed and shipped as quickly as possible. Delivery times may vary depending on carrier volume, destination, and shipping conditions.
If there is a significant shipping delay, we will contact you with available options.
What should I do if there is an issue with my order?
Please contact us through our Contact page or email us directly at RNWWOODENT@gmail.com with your order information, and we will review the issue as quickly as possible.
Returns & Damaged Items
Do you accept returns?
For product safety and hygiene reasons, we do not accept returns on opened, used, or tampered products.
If your item is unopened and you have an issue with your order, please contact us through our Contact page or email RNWWOODENT@gmail.com with your order number so we can review the situation.
What if my order arrives damaged?
If your order arrives damaged during shipping, please contact us as soon as possible through our Contact page or email RNWWOODENT@gmail.com.
Please include your order number and clear photos of the damaged item, packaging, and shipping box. Once reviewed, we will work with you to resolve the issue.
What if I received the wrong item?
If you received the wrong item, please contact us through our Contact page or email RNWWOODENT@gmail.com with your order number and a photo of what you received. We will review the issue and help resolve it as quickly as possible.
Safety & Product Information
Is this a medical product?
No. Baba’s Balm is a cosmetic skin-care product. It is not intended to diagnose, treat, cure, or prevent any disease.
Should I patch test before using it?
Yes. We recommend patch testing before full use, especially if you have sensitive skin or are trying a new product for the first time.
Is Baba’s Balm for external use only?
Yes. Baba’s Balm is for external use only. Avoid direct contact with eyes and keep out of reach of children.
What should I do if irritation occurs?
Discontinue use if irritation occurs. If you have a known allergy, sensitive skin, or a specific concern, review the ingredient list before use and consult a qualified professional when appropriate.
Contact
How can I contact R.N.WOOD LAB?
You can contact us through our website Contact page or by emailing us directly at RNWWOODENT@gmail.com.